If you, as a consumer, enter into a contract with Coolado and it is a “distance contract” you have the right to cancel your order within 14 days after receiving it without giving any reason. After cancellation you have another 14 days to return your product to us. After we have received the return shipment you will be credited the full order amount minus 7 euros transport and transaction costs.

Before returning, you may only view, evaluate and test the product to the extent reasonably necessary to judge whether the product meets your requirements. If you exercise your right of withdrawal, the product will have to be returned to us with all delivered accessories and in the original condition and packaging (undamaged!). The return costs are for your account.

If the returned product does not meet the above conditions or if the returned product contains visible traces of use, you can no longer invoke the right of withdrawal.

To exercise the right of withdrawal, please complete the form below and/or contact us at info@coolado.comWe will then refund the order amount due within 14 days after notification of your return provided that the product has already been received in good order.